Advocacy Rights Hub

(0151) 707 1900

Out-of-hours urgent help

If we're closed, but you want help right now, you might find one of the following numbers useful - click on a link for contact details and more information: 

National Domestic Violence Helpline

Childline - for any child or young person who is worried about any problem

Parentline Plus - help and support for parents and carers

Samaritans - for anyone experiencing distress or despair

Saneline - support and information for people affected by mental health problems

Liverpool City Council Careline - social care for people in Liverpool

National Domestic Violence Helpline - 0808 2000 247  

For women and children who are experiencing, or who have experienced, domestic violence; or anyone calling on their behalf.

Referrals to emergency safe accommodation; information about rights, entitlements and getting injunctions; crisis and safety planning; emotional support; referrals to suitable agencies.

You can call anytime, any day of the year.

The Helpline offers BT Type talk for callers with hearing difficulties.

The Helpline can arrange for an interpreter to translate during the call if English is not your first language.

Unfortunately calls are not free from any mobile, but the Helpline is a freephone number from any landline or public telephone.

The Helpline number will not show up on BT landline phone bills. If you have another service provider you will need to check with their customer services team.

For more information about the helpline visit their website.

^back to top

Childline - 0800 1111  

Any child or young person can contact Childline if they are worried about anything. No problem is too big or too small.

You can call at any time to speak to a counsellor. Calls are free. The number won't show up on the 'phone bill.

You can also contact Childline by email, text or online chat - click here to visit their website and find out more.

If English is not your first language, it is best to contact Childline by email or text, and they will try to find a counsellor to email or text back in your language.

Usually, the people at Childline will not tell anyone else what you've said to them - but, if they are very worried about your safety or the safety of others, they will talk to you about whether other people need to know. You can find out more about this on their website.

You don't have to give your name, or any other details about yourself, if you don't want to.

^back to top

Parentline Plus 0808 800 2222  

National helpline offering help and support to anyone caring for children - parents, grandparents, step-parents, relatives. For families living together as well as apart.

You can call anytime, any day of the year, with any problem.

Calls are free from landlines and most mobiles.

You can also contact Parentline Plus by email and online chat - Visit their website to find out more.

Samaritans 08457 90 90 90  

Non-judgemental emotional support for anyone experiencing feelings of distress or despair.

Open 24 hours a day, every day.

Textphone (for deaf and hard of hearing people): 08457 90 91 92.

Calls from BT residential lines will be charged at up to 2p/minute, and a call set-up fee of 7 pence applies. Mobile and other providers' charges vary (prices correct July 2009).

People in Liverpool can also try calling the local branch number - 708 8888. Please note that if this number is busy, or the branch is closed, the call will be routed to another branch.

You can also get help by email - [email protected].

If you want to find out more, you can visit the Samaritans website.

^back to top

Saneline 0845 767 8000  

A national helpline offering emotional support and information for people affected by mental health problems. You can call if you are worried about your own mental health; or, if you are concerned about someone you know. SANEline is part of the charity SANE, and is run independently of any NHS or other statutory services.

SANEline is open from 6pm to 11pm, every day of the year.

SANEline subscribes to Typetalk for those who are hearing impaired.

SANEline can arrange for an interpreter to translate during the call if English is not your first language.

Costs from landlines are the same as for local calls. Costs from mobiles may vary, depending on your network provider.

mailto:[email protected]

If you want to find out more, you can visit the Saneline website.

^back to top

Liverpool City Council Careline  

Careline is the contact point for anyone in Liverpool who might need a social care service - whether for children, adults, or homeless families.

You can find out more about Careline by clicking here to visit their web page: this includes advice about who to contact if a child or adult is at risk of harm, or is suffering domestic violence or racial harassment.

You can contact Careline at any time, on any day of the year.

If your call is about services for adults, dial 233 3800

If your call is about services for children, dial 233 3700

If you have a hearing impairment, you can contact Careline via minicom on 225 2500.

Careline can arrange for an interpreter to translate during the call if English is not your first language.

Or you can email: [email protected]

^back to top